your premier support partner

Why Choose Us

What Sets Us Apart

eSkillz is unmatched when it comes to quality of services and expertise. You will find no other organization that can offer Live Support AND Professional Services AND Technical Services AND Specialized Services! Leveraging our expertise in all four of these specific arenas, we provide our clientele with strategic custom solutions that truly meet their unique needs. 

Many organizations compile a tailored referral list that they offer to potential new customers (to prevent them from speaking to unhappy customers). eSkillz is unique in that we gladly offer our ENTIRE existing customer list—we are that confident that each of our customers would give compelling feedback about their experience working with eSkillz and the stellar quality of work provided by our amazing team. It is this commitment to customer service that sets us apart and that we are most proud of. 

Live Support Services

DIFFERENTIATORS

• Our Live Support chat engine is 100% a homegrown proprietary engine. This gives us the flexibility to always continue to enhance our support model to meet our clients' needs.

• We never close. To meet global support needs, eSkillz entire Live Support model operates 24 hours, 7 days a week, 365 days a year. This ensures your end-user population will have access to support any time they need it.

• We do not outsource. Every eSkillz Live Support team lead is a direct employee with eSkillz. This ensures that we are in complete control over all hiring, training and ongoing career development of our support staff.

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Professional Services

DIFFERENTIATORS

• We have flexible support models. While eSkillz manages full new system implementations and optimization overhauls, we also have the capacity to offer a smaller bucket of hours to get started with and see the benefit that our senior team of system experts can bring to you.

• We are Talent/Learning Management system 'inclusive'. Our background in both the corporate as well as federal space has exposed our teams to every major Talent/Learning Management system in the industry today. This experience across platforms allows eSkillz to apply best practices.

• We have a technical team devoted to development of custom technical solutions, API management, custom dashboard creation, and integration support. We also prioritize custom reporting expertise and knowledge of various platform reporting tools.

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Specialized Services

DIFFERENTIATORS

• Our team offers unique 'guru' talent in specific arenas. In addition to extensive system proficiency, our leads have expertise in web design, SCORM content builds, instructional design, virtual event management, and much more.

• We are web-conferencing platform 'inclusive'. Our team supports the leading web-conferencing platforms including GoToMeeting (GoToTraining & GoToWebinar), WebEx, Adobe Connect, Zoom & WebTeach.

• Virtual event producer support is available anytime, for any length of time. Our designers are the best in their field AND experts in HCM suite design strategy. We are very familiar with course development according to strict compliance standards and offer tiered packages for everything from quick conversions to fully custom and complex builds.

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Our most important value to our customers is the team assembled here at eSkillz. It is 100% due to our team's innovative spirit, phenomenal work ethic, and the passion and customer service they bring to their jobs daily that eSkillz is the company we are today!

client buzz

Live Support Client End-User

"This was one of the best help desk type chats/calls I have had. This live chat system should be used more!"

Professional Services Client

"Oh my goodness, THANK YOU! I said to my boss as I was emailing yesterday how much I love working with you guys! I feel like you’re my personal LearnCenter concierge. I'm learning a TON, and we love our redesigned LearnCenter."

Live Support Client End-User

"I love having the 24/7 chat! It was fabulous that I did not have to wait. I work during the day, so nights are all I have to get this done!"

Professional Services Client

"Our eSkillz team lead was a delight—very informative, patient, and an excellent trainer. Thank so you much for the assistance and I look forward to working with you again. You guys seriously rock. Thank you so much."

Professional Services Client

"I have nothing but amazing things to say about eSkillz—you guys did such a good job setting us up with our LMS."

Live Support Client End-User

"The chat feature is great, and prompt, courteous service is even better. I had my issue resolved in less than a minute, much quicker than expected. Thanks!"

Professional Services Client

"Can't thank you enough for posting the training material in what appears to have happened in the wee hours of the morning! You are phenomenal and extremely talented in facilitating adult learning. Thank you so much for all your work and support!"

Live Support Client End-User

"Excellent support from the person who helped me—they explained the problem and ensured that I understood everything. Awesome support."

the support you need, when you need it.