Who We Are
eSkillz Leadership
 Don Cole President Don brings over 20 years of experience in the HCM & online learning arena to eSkillz. Having worked for companies such as Fujitsu, KnowledgePool, and Global Mentoring, Don has been a part of the evolution of the content, LMS, and HCM sectors. Don formed eSkillz with the intent to bring unparalleled customer service to the industry, matched with a rewarding & integrity-focused corporate culture. Don lives bicoastal, bouncing from Laguna Beach, CA, to Washington, D.C., and can be found trying to catch a wave when his travels take him to a surfing town.  Elizabeth Bagley Director, Professional Services Elizabeth came to eSkillz by way of Oracle/Taleo/Learn, bringing 10+ years of expertise in the LMS arena. She heads up our Professional Services (System Admin Services) division, responsible for efficiency and customer satisfaction ranging from assisting clients as they implement their LMS to supporting admin operations. Prior to joining the LMS world, Elizabeth provided training and technical support for children and adults with disabilities. Elizabeth is raising her 4 children in South Carolina & is honored to serve on the board for the Special Olympics of SC.  Andre Light Director, Products & Services Development Andre directs products and services development while leading IT and software architecture to support executive initiatives, streamline operations for sustainable growth, realize customer visions, and promote digital security. Andre created eSkillz's proprietary support engine and continues to lead its development. He lives in Colorado and is an aspiring yogi. |
 Melissa Guerra Chief Operating Officer Having been partnered with Don Cole for 17 years, Melissa has been the driving arm to institute a strategic support and service methodology defined by incomparable customer service, attention to detail, and superior execution. She leads all aspects of client success and engagement within our government and private sectors and has run operations since eSkillz’s inception. She oversees deployments and strategic partnerships and shapes our company vision and solutions, driving customer success. Melissa calls D.C. home but is a Texas gal at heart.  Darcee Sobraske Program Manager, Virtual Event Management Darcee brings 20 years of expertise in the training & virtual event arena to eSkillz. Having been an eSkillz client while at Cricket Communications, she has valuable insight into both sides of a successful implementation. Managing our Virtual Event Management division, Darcee cultivates a team focused on best practices in web-conferencing execution, event planning, and training efficiencies. She is a music aficionado and lights up the dance floor at any conference we attend.  Chrissy Zehr Program Manager, Products & Services Development Chrissy has been in the HR & Virtual Training space for 8+ years. She heads up Human Resources for the organization and has implemented a Quality Assurance department that strategically specializes in ensuring efficiencies and only the best customer service levels across all company divisions. Chrissy was the creator of the eSkillz Virtual Event Management division, adding a fabulous virtual training support arm to our solution suite. She considers dogs, dancing, and playing the acoustic guitar the best parts of life. |
 Mike Fitzgerald Vice President, Operations & Client Services Mike joined eSkillz in 2018 after a robust career of 25 years in the Federal Government. One of his proudest Public Sector roles was at the Office of Personnel Management as the e-Training/GoLearn Program Executive, which—along with the 26 other Presidential E-Government Initiatives—was the impetus for the Government-wide movement to Software-as-a-Service (SaaS) and Cloud solutions. Mike is active in his church, enjoys coaching wrestling, participating in triathlons, playing golf, and reading. He lives in Maryland and has a 16 year old daughter.  Randi Proby Program Manager, Live Support Services As the Program Manager of our Live Support Services division, Randi brings over 12 years of experience in the customer service industry to eSkillz. She oversees the implementation and execution of all Live Support clients, achieving unprecedented customer service user satisfaction ratings. She leads a team of exceptional Support Specialists in providing LMS & application customer support to millions of end-users. She’s also a pretty avid gamer. |