Who We Are
Don brings over 20 years of experience in the HCM & online learning arena to eSkillz. Having worked for companies such as Fujitsu, KnowledgePool, and Global Mentoring, Don has been a part of the evolution of the content, LMS, and HCM sectors. Don formed eSkillz with the intent to bring unparalleled customer service to the industry, matched with a rewarding & integrity-focused corporate culture. Don lives bicoastal, bouncing from Laguna Beach, CA, to Washington, D.C., and can be found trying to catch a wave when his travels take him to a surfing town.
Vice President, Operations
Chrissy started with eSkillz in 2012 and over the past decade has worked in key roles within each eSkillz department, including instituting our virtual event management service line. Chrissy helped lay the foundation for the internal infrastructure we have in place today and continues to work diligently to improve efficiency, productivity, and accuracy across the entire company. She works tirelessly to build an environment filled with joy, opportunity, inclusion, diversity, collaboration, kindness, and learning, and she’s known for appreciating vintage forms of communication such as mail, newspapers, chalkboards, and typewriters. Her handwritten "Happy Mail" inspirational notes to staff are something everyone appreciates and looks forward to receiving. One of her most well-known inspiring messages—"Brick by Brick"—helps remind us that greatness and excellence are not achieved overnight, but over time, with consistent, daily effort. Chrissy lives in Texas with her husband and enjoys spending time with her dogs and loves watching Texas sunsets from her patio in the hill country.
Director, Professional Services
Josh is a self-starter, bringing over 15 years of experience in project management, learning management system (LMS) implementations, system integrations and custom software development to the eSkillz team. He founded Open Jar Media in 2004 to serve a wide range of clients by providing IT/ e-learning consulting services, including implementation and configuration of the Oracle Taleo Learn LMS. He’s also been involved in the production of e-learning, multimedia and live streaming video projects during his lengthy career in the industry, serving clients in healthcare, wireless communications, insurance, financial, hospitality, manufacturing, sports performance and non-profit sectors. In his role as a Director of the Professional Services team, Josh helps oversee our team of implementation consultants, project managers, system administrators, and SMEs. Josh lives outside of Chicago and most days you can find him trying to keep up with his three teenagers who march in band, play volleyball and soccer.
Manager, Human Resources
Randi brings over 12 years of experience in the customer service industry to eSkillz. Prior to her role as Manager of Human Resources, she served as the Program Manager of our Live Support Services division, where she oversaw the implementation and execution of all Live Support clients, achieving unprecedented customer service user satisfaction ratings. Her love of technology and automation in the HRIS field guides her in Human Resources where she continues to build a legacy of people focused support for our team. She’s also a pretty avid gamer who can’t resist a good survival game.
Chief Operating Officer
Having been partnered with Don Cole for 17 years, Melissa has been the driving arm to institute a strategic support and service methodology defined by incomparable customer service, attention to detail, and superior execution. She leads all aspects of client success and engagement within our government and private sectors and has run operations since eSkillz’s inception. She oversees deployments and strategic partnerships and shapes our company vision and solutions, driving customer success. Melissa calls D.C. home but is a Texas gal at heart.
Director, Professional Services
Maya has over 15 years of professional services experience in the Human Capital Management software industry. She has managed numerous system implementations, multi-project programs and optimization engagements within the Public and Private sectors. As a Director of the Professional Services team, Maya helps oversee our team of implementation consultants, project managers, system administrators, and SMEs. She collaborates cross-functionally to develop efficient organizational processes to meet strategic business objectives, ensuring eSkillz provides an unparalleled, customer-oriented client experience and builds long-lasting client relationships. In her spare time, Maya loves to travel, explore different cuisines and spend time with her family.
Director, Specialized Services
Rob joined the eSkillz team in 2021, bringing 20+ years of Human Capital Management experience and his leadership expertise in the design, development and delivery of global talent development and learning strategies. Most recently, Rob led the Public Sector Services team at Cornerstone OnDemand, overseeing all Cornerstone implementations while maintaining the organization’s top retention rate and establishing a clients-first culture. Rob’s career mission is to empower team members to be their best selves, and he’s passionate about employee development. During his 10 years of service in the US Navy submarine force, he was awarded numerous accommodations as well as the designation of Master Training Specialist. Rob is responsible for the day-to-day execution of the eSkillz Specialized Services team and the Department of Commerce team. Rob lives in coastal Connecticut with his wife and three children…and his daughter’s cat. He enjoys golfing, collecting wine, painting, and spending time with his friends, and because he’s a lifelong learner, is currently learning to play the acoustic guitar.
LeighAnn joined eSkillz in 2016 via Oracle/Taleo/Learn as an accomplished designer/developer and has 10+ years of industry experience and more than 175 design implementations to her credit. She currently lends her marketing expertise to eSkillz as Marketing Manager, providing creative direction and event support, and overseeing production of various eSkillz print and web media. She specializes in UI and UX design and development, combining skill and creativity with expert product knowledge for both internal and client-facing design projects. She loves to problem solve, is known to Google anything and everything, and usually has 100 browser tabs open as a result. LeighAnn is from sweet home Alabama but has lived in NYC for 9+ years, and she enjoys playing the piano, trying new restaurants, and relaxing in Central Park in her spare time.
Vice President, eSkillz Solutions
Elizabeth joined eSkillz by way of Oracle/Taleo/Learn, bringing 10+ years of LMS arena expertise. She pioneered our Professional Services division, responsible for efficiency and customer satisfaction throughout client implementations and supporting admin operations, and now heads up eSkillz Solutions, encompassing Live Support, Professional Services, Specialized Services, and Global Services. Elizabeth began her career providing training and technical support for children and adults with disabilities. Elizabeth is raising her 4 children in South Carolina & is honored to serve on the board for the Special Olympics of SC.
Director, Professional Services
Adair joined eSkillz in 2017 after working at Oracle/Taleo/Learn, bringing 13+ years of Learning Management expertise. Acting as a Director of the Professional Services team, Adair helps oversee our team of implementation consultants, project managers, system administrators, and SMEs, and helps administrators and managers navigate all of the complex technical and functional details associated with product functionality. She enjoys supporting customers by finding creative ways to maximize their systems and efficiently streamline their processes. Adair lends her key product insight to our Best Practices and User Groups, ensuring these events are effective and worthwhile. Adair loves traveling and exploring new places, volunteering with Habitat for Humanity and Samaritan’s Purse, and leading her Cardio Drumming exercise class.
Cathy joined eSkillz in 2016 after spending 14 years with Learn/Taleo/Oracle in various roles. For over 18 years she has assisted hundreds of customers by directly configuring their systems and providing consulting support and best practices. During her time at eSkillz, she has been instrumental in streamlining our internal processes for our Professional Services team and manages client billing and reporting. Cathy hails from Oklahoma and is very proud of her Cherokee ancestry as well as her large family, which includes 13 grandchildren! Cathy also co-owns a family restaurant with her daughter, where you can find her making homemade cakes and cupcakes on the weekends. You can always count on Cathy for a smile (and a bad joke!).
Live Support Services
Ritchie brings 14+ years of customer-service experience and 10+ years of experience as a web developer to eSkillz. Ritchie's foray into the LMS arena was a project he pioneered that allowed underprivileged high schoolers to take summer classes remotely, the runaway success of which cemented his passion for e-Learning. He also founded the Web C@fe to help small businesses leverage e-Learning for employee development. At eSkillz, he currently oversees the implementation and execution of all Live Support clients and leads a team of exceptional Support Specialists in providing HCM/LMS & application customer support to millions of end-users. In his spare time, Ritchie can be found volunteering with various charities, and he also enjoys writing, cooking, and spending time outdoors.