By: Rupa Parmar, LeighAnn Tufts
FROM LEARNING TO PERFORMANCE TO RECRUITING AND BEYOND—WE'VE GOT YOU COVERED.
eSkillz provides a complete 360 degree service offering—we empower your organization to maximize the potential of your Human Capital Management (HCM) / Talent Development and LMS Cloud Suite solutions. We are "platform-agnostic", and over 80% of our customer base is comprised of referrals from our other happy customers! Just ask us--we gladly offer our ENTIRE existing customer list as references. We are that confident that each of our customers would give compelling feedback about their experience working with us and the stellar quality of work provided by our amazing team leads.
"Oh my goodness, THANK YOU! I said to my boss as I was emailing yesterday how much I love working with you guys! I feel like you’re my personal system concierge. I'm learning a TON, and we love our redesigned system."
eSkillz is unmatched when it comes to the quality of services and expertise we have built. You will find no other organization that can offer Live Support AND Professional Services AND Media & Production Services! By combining our expertise in all three of these specific arenas, we provide our clientele with strategic custom solutions that truly meet their unique needs.
Here's how our services can benefit you:
Here's how our services can benefit you:
End-User Live Support is real-time, virtual assistance for users of your HCM/Talent Management/Learning Management System. eSkillz provides integrated client-specific virtual support classrooms, staffed by live, trained support specialists 24x7. eSkillz expert Support Specialists assist end-users with all aspects of your system, including: login, registration and password resets, landing page guidance, computer compatibility system checks and overall user workflow navigation.
- Virtual on-demand support for your end-users
- Live assistance available 24x7x365
- Client-specific chat room & knowledge base
- Assistance with password resets, general navigation, course launch help & more
- Accessible directly from your HCM and/or LMS platform
- Dedicated Team Lead to manage support team training & coordinate with client admin on continuing user initiatives
- Monthly reporting on volume, top issues, & trends
eSkillz Professional Services is your go-to admin solution to access skilled Human Capital Management (HCM) and Learning Management System (LMS) Senior System Admins that have years of experience launching new implementations, enhancing existing Cloud Suites and offering direct configuration for ongoing development. Our teams of expert system administrators operate as if they were your in-house admins and developers, optimizing your solution and helping you achieve the business goals of your HCM and LMS investment.
- Full HCM & LMS Implementations
- Quick start packages & system migrations
- System feature & back-end configuration training
- User Interface re-designs & design enhancements
- SCORM course development
- Custom reporting development
- System best practices guidance & custom training
- Direct assistance with submitting vendor platform support tickets
- System Health-Checks
As the business world continues to grow globally so does the need to connect people virtually. Organizations continue to see a dramatic rise in the need for virtual meeting applications and products to conduct internal meetings, company conferences, client demonstrations and training forums. eSkillz Media & Production Services helps to bring end-to-end solutions to our clients resulting in more meaningful webinar events.
- Planning and rehearsal meetings with instructors/presenters
- Registration & attendance management
- Real-time tech support & assistance for attendees
- Execution of specialty features like music, videos, polls, & breakout rooms
- Attendance & event analysis reporting
- Preparation, build & test of web conferencing room
- Management of incoming support emails
- Development of platform user aids & demos
- Multi-platform support (WebEx, GoToMeeting, AdobeConnect, Zoom & WebTeach)
Lean on our team of experts, so you can focus on the heart of your organization. We look forward to collaborating with you!