bringing eskillz expertise to cornerstone

Cornerstone

eSkillz and Cornerstone OnDemand were brought together as partners surrounding one of the largest Learning Management System (LMS) migration implementations. 

The Department of Commerce made a strategic decision to embark on a 'next generation LMS' to provide their Bureaus with a pathway to enhance their organization training requirements and initiatives. This was a one of a kind and daunting project because it entailed moving all 12 individual Commerce Bureaus over to Cornerstone OnDemand within an aggressive 6 month timeline. Having been the tenured Live Support & LMS Admin Support partner to Commerce for over 7 years, eSkillz was instrumental to accomplishing this successful implementation and launch.

Since then, eSkillz has continued to grow our partnership with Cornerstone in meaningful ways. A key alliance has been the activation of our Live Support Services solution to Cornerstone's Foundation endeavor: DisasterReady.org, which provides users around the globe with FREE access to online training around disaster readiness and preparation. eSkillz is proud to be donating  our real-time user support to this extremely worthy Cornerstone endeavor to equip humanitarians around the world.

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Introducing the Care Program, powered by eskillz

CARE  |  Cornerstone Administrator Rapid Empowerment
Pay-as-you-go or ad-hoc System Administrative Services for your Cornerstone Learning Management System

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Cornerstone Learning Featured Project

LMS Live Support Deployment

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BEFORE

With any LMS deployment, organizations will need to think through how they are going to support the LMS end-user population. Users will always have questions around navigation, utilization and specifically with LMS training...course launch assistance needs.  

A user's computer will need to have settings correctly set up so that the computer will be compatible with the course launch requirements. For example, having an updated internet browser version, having pop-up blockers disabled and having the latest Flash if the course is Flash-based.
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AFTER

​eSkillz has the capability to integrate a Live Support solution directly into the Cornerstone OnDemand (CSOD) LMS platform. This integration allows for a support link/button to be accessed by users directly from the LMS login page as well as directly from the homepage (or any page within the LMS). By clicking the support link, users are connected in real time to chat support specialists who are not only trained on Cornerstone functionality but also on the specific configuration of the Cornerstone customer that they are monitoring.

The results?

• Improved user experience – getting help exactly when you need it dramatically increases the end-users successful experience with the CSOD LMS solution which also increases user adoption
• Reduced administrator distractions/workload – instead of having to help users with password resets or laborious day to day issues questions, administrators can now concentrate on actually developing and optimizing their CSOD LMS.​​​

• ​Reduced complex systems on an internal help desk – in the case where an organization already has an internal help desk, most times those help desk personnel are mapped to support of company hardware, company software rollouts and other internal systems.  Help Desks are almost never aligned to HR/L&D/Training departments.  Having eSkillz as the help for LMS support ensures support is being handled by specialists are in direct alignment with LMS expertise and company LMS workflows.​​

the support you need, when you need it.