Content Support

Our origin and what put us on the e-Learning map. Content Support, powered by eSkillz, bridges the delta that exists between traditional Instructor Led Training (ILT) and Self-Paced Online Training. eSkillz provides a forum for employees to access and obtain answers to questions ranging from such technical subject matter as Microsoft, Oracle, Cisco to business skills training like Leadership, Project Management and Sales. Users are able to gain access to eSkillz instructors both during and following their training initiatives while they're trying to understand or apply the information learned. Certified instructors will greet your users within 7 to 10 seconds. Resolution to their problems is based on the complexity of the questions. Traditionally, content related questions are resolved with 3 to 5 minutes, not 1 to 4 hours like some of our competitors who merely escalate inquiries. We believe, and it's been statistically confirmed, that resolving a problem immediately in real-time, when the user experiences the challenge, and while they're going through the training, means they're 86% more likely to retain that information and be able to apply it in the future. And isn't that the goal of self-paced online training? To develop a more knowledge worker with minimal disruption to his or her workload.

 
   
   
   
eSkillz Live Support