Live Support About Us  



We've just launched our new blog to eSkillz is an invigorating place to work. Ours is a high-
performance culture that emphasizes high-integrity business practices as well as work/life balance.
Why are talented people from all around the world continually drawn to the eSkillz energizing
workplace?

We believe in providing superior customer support! And we live that belief every day. While some companies strive to disengage as quickly as possible with each user, eSkillz belief is that superior customer support begins by understanding the problem at hand and working through the most appropriate solution. And ESkillz, like no other company, does it all in REAL-TIME! Our speed and success comes from thoroughly understanding the solutions we support and asking second and third level questions to quickly arrive at the most appropriate problem resolution. You can't commit to that level of customer service without the support of all levels of leadership. Our team effort begins at the top of our organization and continues through each and every employee. Our number #1 priority is to make sure that every user gets the real-time support they need through the complete resolution of their problem. This top-down commitment to superior customer service, and our in-depth knowledge of our client's solutions, allows our instructors to work incredibly fast, resolving most interactions in 3 to 5 minutes. You can't do that if your company's support methodology is focused on shortening the amount of time spent on each user problem. We believe a methodology like that, while theoretically more profitable, ultimately becomes cost prohibitive through poor customer support yielding a high level of client dissatisfaction and attrition.

Business Philosophy - The leadership of eSkillz devotes a considerable amount of time and effort, contributing to and learning from our clients and other industry experts. We do this by participating in controlled panel discussions on everything from the evolving business climate to new technologies and methodologies directed towards improving the way we support our customers. As the business community responds to the slowing economy and ultimately begins to rebound, we believe so to will the needs of our clients. We're committed to exceeding those needs in a collaborative way by working close with our clients, understanding their unique new business challenges, and filling gaps of support where otherwise those challenges would fall through the cracks.

 

 
         
   
   
eSkillz Live Support